SHIPPING AND RETURN POLICY

Your satisfaction as a member at Rare Indian Art is our highest priority. We accept returns under the following situations:

1)      Damaged items getting delivered

2)      Delivery of wrong items – not according to your order

Damaged items getting delivered

If your package appears damaged, and upon opening it if you find the artifact/painting damaged, call us at 91+11+45537933/ email us at returns@rareindianart.com within 48 hours of receipt of the package. Kindly follow the steps below so that we can process your returns as quickly as possible.

1.       Make a note of the damage on the courier's copy of the airway bill, and a copy of the airway bill, which you retain.

2.       Also, appropriate remarks should be made on the delivery sheet (if applicable) of the courier personnel making the delivery.

3.       Please notify RareIndianArt directly within 2 days of receipt of the artifact/painting if there is damage along with the details of the damage.

4.       Also send us images of the work with close ups of the damaged portion(s)

When you call us/ email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the artifact/painting back in the original packing materials and container. As soon as we receive your returned artifact, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to borne by you initially. Upon receiving the damaged items and confirming that they have been damaged in transit, we will refund the cost of your shipping the items back to us.

Unfortunately, replacements are not available for one–of-a-kind works (customized artifacts) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required.

Delivery of wrong items – not according to your order

Upon receipt of the item/s, if you find that they are not as per your order, please inform us within 48 hours of such receipt. You may call us at 91+11+45537933 or email us at returns@rareindianart.com. Please provide us with the following:

1.       Details of your order number and the item/s included in your order.

2.       Invoice number accompanying your order

3.       Consignment number of the courier’s airway bill

When you call us/ email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the item/s back in the original packing materials and container. As soon as we receive your returned item/s and confirm that they are in good condition, your originally ordered item/s will be shipped to you at no charge. The cost of returning wrongly shipped items will have to borne by you initially. Upon receiving the returned items in good condition, we will refund the cost of your shipping the items back to us.

Unfortunately, replacements are not available for one–of-a-kind works (customized artifacts) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required.

Shipping and Handling (S/H)

Shipping charges are based on the size and weight of the item/s and are calculated dynamically as you place your order. You will be shown the Shipping and Handling charges on the page confirming your order – Page 2 of 3 of the Checkout process, before you finalize your purchase. If you have any questions or concerns about S/H costs, please contact us. Please have the item code handy when you call.

Shipment will take 5-6 business days. All confirmed orders received by 5:30 AM EST are couriered the same working day except on Sundays. However, there can be an instance when an expensive item or an order of large quantity is placed which might take some time to procure and this can present delays to the shipment of your order. In such a situation you will be informed of the nature of delay and expected timeframe regarding shipment of your order.

Tracking Your Purchase

You will be able to track any purchase that was shipped via our logistics partners. When the order is shipped, the complete shipping details of the order along with the airway bill of the courier service will be sent to you via email.

For customized artifacts (made-to-order) you will receive a confirmation from us as to when to expect your item. In most cases, you will be able to track your purchase. Please e-mail us at returns@rareindianart.com, or call at to track a purchase.

In the likelihood that your packages will be subject to customs fee and import duties of the country to which you have your packages shipped the additional charges must be borne by you. We have no control over these charges and cannot predict what they maybe. Customs policies vary from country to country. You should contact your local customs office for further information. When ordering from Rare Indian Art you are considered the importer and must comply with all the laws and regulations of the country in which you are receiving the products.

Octroi & any other Government Tax

Octroi is charged in certain Indian states. In such cases the receiver of the product has to pay the Octroi due to the delivery person if asked for.

Canceling or Changing an Order

If you want to cancel or change an order, e-mail us at returns@rareindianart.com or contact our Help Desk at +91 11 45537933. If your order has already been shipped, you may simply return it to us but you have to bear the shipping cost. If you have questions or concerns, please e-mail us at returns@rareindianart.com.